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During the enquiry stage you're under no obligation and we'll provide you with one or more proposals as a basis for your Philippines Vacation.
• When you're happy with your itinerary and decide to go ahead with your trip we hold reservations as provisional until you've paid a deposit
Your trip is confirmed and you're ready to go when...
• We've received acceptance of our Standard Booking Conditions and your "Client Information Record"
• Final payment has been made and travel vouchers have been issued
Standard Booking Conditions
1. AL Ramos Travel and Tours, Philippine Company TRN Reg.No. 2366364, acting as agent, accepts bookings on behalf of related operating companies, affiliates and sub-contractors, referred to as the "Company" subject to the following conditions. The words "the Company" and/or "us" in these conditions should be construed accordingly.
2. Delivery of instructions and payment in respect of a holiday constitutes acceptance of these Standard Booking Conditions on behalf of all persons as may be named in connection with the booking. All such persons are referred to as "the Client", the words "the Client" and/or "you" in these conditions should be construed accordingly.
3. These Standard Booking Conditions form part of the Client's contract with the Company and are binding in all cases unless otherwise amended and agreed to in writing by us.
4. A provisional booking will be held for a maximum of 14 days and is confirmed only after the Company receives explicit instructions together with a deposit at which point the Company will raise a confirmation Invoice.
5. There shall be no binding contract until the deposit has been paid.
6. Failure to remit your deposit on time may result in an automatic release of the confirmed space and the possible inability to reinstate your reservation. When the company acknowledges receipt of the deposit, it shall be deemed to constitute acceptance and confirmation of the reservation. The balance of all monies due in relation to the booking must be paid no later than 90 days before departure or the Company reserves the right to treat the booking as having been cancelled in which case cancellation charges will be applied.
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7. A Client wishing to cancel a holiday or any part of a the vacation must do so in writing, and the cancellation shall be deemed to have been made on the date that such notice is received by the Company.
8. The following cancellation charges based on the total Invoice value will be applied:
a. More than 60 days prior to departure: 80% refund less bank charges, and administrative charge
b. 31 - 60 days prior to departure: 50% refund less bank charges and administrative charge
c. 0 - 30 days prior to departure: No refund
d. No refunds are given on "no shows" or where a person leaves a tour before it is due to end.
e. Deposit Refund- minus, all expenses already incur in connection with the booking.
9. The Company reserves the right to withdraw any tour option, eliminate any feature, or alter any itinerary, should local conditions necessitate. The company reserves the right to refuse to accept or retain any person on a tour, or vacation at any time should such person's physical or mental health and condition, or general attitude and deportment impede the operation of the tour, charter or vacation or the welfare and enjoyment of other clients. In such cases, equivalent value substitutes may be offered or proportional refunds on the total tour price may be made at the sole discretion of the Company. The Company shall not be liable for any expenses incurred by the Client in any such event.
10. The Company, nor any person acting for, through or on behalf of the Company shall be liable for any loss or damage whatsoever, arising from any cause whatsoever and without restricting the generality of the foregoing shall particularly not be responsible for loss or damage arising from any errors or omissions contained in its brochures, literature or correspondence, late or non-confirmation or acceptance of bookings, loss or damage caused by delays, sickness, injury or death, whether occasioned by negligence or not.
11 The Company does not issue any form of travel insurance whatsoever. From time to time the Company may recommend both insurers and insurance policy types but in all cases the contract of insurance is between you and the underwriters contracted. Adequate travel insurance is a condition of carriage.
Payment
We accept payment by bank transfer, debit or credit card, and PayPal.
N.B. debit & credit card payments, including those made by PayPal, are processed via the facilities of our UK agents, Philippine Trails Ltd., who are also responsible for the collection of all UK payments.
Fees
Payment by credit card and PayPal incurs a 2% surcharge.
Payment by bank transfer or similar incurs a surcharge of £10 per transfer. |
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